Approval Preview (Only first approver is displayed after 1 approval step)

[Former Member]

Hello Everyone!

We have a scenario in PROD wherein the approval preview doesn't show all approvers in the screen. At first, when the Contract document is prepared (not yet approved/created) and then the approval preview is displayed, the screen correctly shows the 3 approvers with status 'To be approved by'. However, when the document was created and that the first approver already approved the document, the approval preview only shows 1 approver line in the approval preview (table) with a status 'Approved by'. The next 2 approvers are not displayed in the screen.

When we checked the document in BBP_PD and in SWI1, the workflow correctly identified the next approvers and even sent some notifications for them to approve. This is more on the screen problem. The approval preview (table) only shows the 1st approver who approved the document. We want to see all the approvers (with different status) in the approval preview so that we may know who already approved the document and who are the ones to still approve the document.

We only experience this in PRD, and this scenario (document) works both in DEV and QAS. Please let us know the SAP Notes related to this. The affected documents are Contract and PO.

Thanks and regards,

Reymar

[masa_139 · Accepted solution]

Hi,

If it is working in DEV and QAS, some transport is missing in PROD system.

What is your SRM version and SP and applied notes ?

Regards,

Masa

[Former Member · Accepted solution]

Hi Masa,

There were no applied notes related to approval preview (table) in DEV and QAS system.

We have SRM 5.0 component version; SRM Server 5.50 ; SP13.

Would you know any cause of this issue?

Thank you very much.

Regards,

Reymar