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UWL WEB GUI not working

I have configured UWL on EP SP16 . web dynpro based workitems work properly but ITS based (WEBGUI) work items are not wotking. It says 404 - resource not found.

But if we change the iview UWL - Launch SAP transaction and chnage the GUI TYPE to WINGUI, the same work item works fine and where as WEB GUI doesnt wotk. Its not a ITS URL problem or anything because when we preview the same iview, we can see WEBGUI based txns.

I have checked the UWL.log file also, and it says

(Item) Item is missing from the UWL persistent cache #

We have raised OSS also but no help.. please help if anyone has encountered this problem



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