Sales order creation for service items?

[Former Member]

Hi,

My client is a courier company and it wants to implement sap. You offer only service how do you map in sap??. can we create sales order for service items.?. and how about the entire outbound process can be mapped?. Any ideas or insights or practical experience. Kindly share.

Regards,

Jothiswaran.

[Former Member · Accepted solution]

Hi,

There is specific module for Services and best practices for couriers also. Like CS ( customer service). You can check www.SAP.com for more details.

Thanks,

Raja

[aramsum]

Hi ,

Your client can definetely go for SAP implemetation. Service items can be included in sales order. There is a Seperate module called SAP TM which is specially designed for Transportation management. Oterwise we can achive the same in Standard R/3.

Regards

Ram Pedarla

[Former Member]

Jothiswaran,

I think it could be mapped with SAP CS - Sale of service functionality in R/3.

Rough Idea:

Create a Sales order with Service product (Mumbai2chennai) with a Task list (Routing - for each stage). Let it triggers a Service order. Confirm each stage in Service order with Truck number for tracking. Once you complete the delivery, do TECO in Service order. May be advance billing or post billing.

Try in SAP CS.

Babu