IBase not picked - Support Message from Portal

[r_rajeshkumar]

Hi,

When I create Support Message from Portal, it results in an error message --> Enter Sold-to-Party. Sold-to-party will be picked up based on IBase Component.

IBase is not getting picked up when I create messages through EP although from other systems it is working fine.

IBase has been defined in IB52 as EP1 <installation number> 000 (Since Portal does not have clients we give 000).

Any idea what to do for the IBase to be picked up, in the support message from EP?

Regards,

R Rajesh Kumar

[r_rajeshkumar]

Hi,

Gave the Installation Number of Enterprise Portal under Content Administration --> Portal Content --> R/3 Installation Number.

Earlier we had given Solution Manager's Installation Number.

Regards,

Rajesh Kumar

[Former Member]

Hi Rajesh,

Thanks for your solution.

I gave Enterprise Portal Installation Number instaed of Solution manager Installatiion Number in Content Administration --> Portal Content --> R/3 Installation Number. But still the problem persists.

1. We have system at SMSY, Solution DSWP and generated IBase for our developement portal system(DEP).

2. I have given the sold-to party partner number also in IB52->DEP(System)->Goto(menu)->Partner->Sold-to Party.

3. Partner Determination Procedure SPRO for sold-to party is also from IBase.

I don't know what is missing. Can you see any other issue?

Regards

Sanjai