sending mail to end-user - smart forms

[Former Member]

Dear gurus,

I have defined a new action for sending mail to user when support message status changes and asigned a smart form namedt: CRM_SLFN_ORDER_SERVICE_01.

However, the e-mail is sent to the user with the wrong smart form, named CRM_REMINDER_MAIL_01.

Form Name CRM_SLFN_ORDER_SERVICE_01

Processing Class CL_DOC_PROCESSING_CRM_ORDER

Processing Method CRM_ORDER_EXEC_SMART_FORM

Can you help?

Thank you,

Adi

[Former Member]

Check the Processing Types settings within the Action Definition. The first entry is most likely set to CRM_REMINDER_MAIL_01. Set it to CRM_SLFN_ORDER_SERVICE_01