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Schedule lines for creditmemo

Former Member
0 Kudos

Hello SDNs,

Could you please expalin why credit memo request does not have schedule lines.

Please explain the reasons.

Thanks

K

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

A simple logic to think,

First understand why credit memo request? What is the difference between Credit memo request and return order?

The thing is, When you are creating credit memo request, its not like you are getting goods return back. It means you have either charged extra to customer or the goods are so much defected or lost in transit or many more reasons, so when you are not getting anything back, then there is no need of schedule line right?

Again when we require to take goods return then we can have return order in place

hope it will clear your doubt.

Thanks.

Raja

Answers (4)

Answers (4)

Former Member
0 Kudos

Answered

Former Member
0 Kudos

Schedule lines means the Confirmed Date at which the product would be Delivered with the Confirmed Quantity.

But in case of Credit Memo Request ,there is no requirement of Delivery as we are giving the Credit of some amount to the Customer as the Product is at Customer Place.

Else the schedule line category is Determined through Item Category & MRP Type.

Best Regards,

Ankur

Former Member
0 Kudos

Hi,

Credit Memo is used to charge the customer for paying the customer back for over charges/compensate for damaged goods( its only for the monetary purpose).

While the schedule lines are determined specifically after the ATP is run and physical movement of goods are concerned.

In case of credit memos the billing is order based hence no delivery required and schdeule lines are not relevant.

Please let me know if i have answered your query incase you want to know the technical details further to control it.

Former Member
0 Kudos

hi,

You can create a credit memo request if customers are charged too much, or a defective product is returned, or a complaint is made about a service performed.

After a detailed check, you can either release or reject the credit memo request. If the credit memo is released, the customer receives a credit memo for the full amount to be credited.

regards

senya