Offline Approval problem

[Former Member]

Hi All

If a Approver reports that he is not receiving E mails but able to see her workitems in Approver inbox what could be the problems?

1. If approver is not at all receiving mails what we can do?

2. If approver not receiving mails for certain work items?

3. If he is newly added resource how we can configure his uderid so that he will be able to approve work items from Email?

Thanks

Kamal

[franz_feichtenschlager · Accepted solution]

Hello Kamal,

The generation of the Email is performed using reports RBBP_NOTIFICATION_OFFAPP or RSWUWFMLEC.

The approver should have attribute FORWARD_WI (Forward work item) set to 'X' in PPOMA_BBP.

Also, please check, whether you can send a mail from SAP to your external mail system (e.g. Outlook).

Try SBWP with 'New message' to recipient UserAtDotCom and Recipient type 'Internet address'. This should create an entry in SapConnect (SOST).

Which SRM version and which Workflow are you using?

Good luck,

Franz

[Former Member · Accepted solution]

Hi

Thanks for the reply

I have checked the Attributes It has been set.

I am using SRM4.0 and Workflow WS10000276

Thanks Kamal

[laurent_burtaire · Accepted solution]

Hello Kamalakkannan

Check following link for offline approval settings for report [RSWUWFMLEC|http://help.sap.com/saphelp_srm40/helpdata/en/88/f7423b4ac8d506e10000000a11402f/content.htm]

Regards.

Laurent.

[former_member183819 · Accepted solution]

HI

what program you are using for approval purpose?

as expers suggest can you see items in sost.

forward attribute is he inherited?

https://www.sdn.sap.com/irj/scn/index?rid=/library/uuid/10dfad5a-5398-2b10-568b-d3d999d49b5c&overrid...

br

muthu

[masa_139]

Hi,

There is no problem. The approver always sees workitems in SRM inbox.

Offline approval email is sent to normal office email after the workitem is created.

Approver can approve/reject workitem in SRM inbox or offline email.

Regards,

Masa