Billing Documents Printed Randomly

[Former Member]

Dear All,

We have a strange issue, where through Billing Background job -Billing Documents are printed randomly e.g. Billing documents will be Printed at Printer in this sequence--- Billing Document - 1,2,3,6,7,4,8,9,5 etc etc...

How to fix this.

Any help/clue on the same would be appreciated.

Regards,

Vikas

[Jelena]

The sorting from the SAP side is driven by the Sort field in RSNAST00 program.

If you do not use any sorting criteria, then it is possible that the print queue is getting messed up outside of SAP, e.g. on the print server. Similar effect sometimes happen when, for example, several users are trying to send multiple documents to the same Windows printer.

Also take a look at how the spool requests are being created. If they are created in correct order, then the problem is definitely not in SAP. To track this, you might want temporarily uncheck "Delete after output" checkbox in the Communication method setting for your output.

And take a look at the note 111813.

Edited by: Jelena Perfiljeva on Aug 11, 2009 4:54 PM