Performance issue of SRM5.0 ITS (shopping cart and Catalog)

[Former Member]

Hi,

We have a SRM 5.0 server with intergrated ITS.It is 64 bit platform and

8 GB RAM.

The SRM application that we use via web-browser is very slow.

Example 1. When user clicks on describes the requirement and then when

he adds to Shopping Cart

Requiremnet added being loaded <===== Takes a long time

Also we have set the parameter for ITS em/global_area_MB to 900MB and

MaxHtmlPPs to 400slot but there is no imporvement.

Also we have checked the DB hit ratio that is around 90%.

We have followed the note 742048,862162 for performance of ITS but no

improvement.

Any approaches/suggestions to debug the slow response and improve on it.

Thanks

Haroon.

[Former Member · Accepted solution]

check this link on tuning [http://help.sap.com/saphelp_nw04/helpdata/EN/44/2a909d1a3a060de10000000a155369/content.htm]

[Former Member]

In our Scenario,

SAP Kernel upgrade solved the solution.

The problem is described in note 1318249 and has been solved with the lib_dbsl patch level 205. You find the lib_dbsl in the oracle dependend part of the kernel patch on the SAP Service Market Place.

Also updated the Java patches also.

Thanks,

Haroon

Edited by: haroon rasheed on Aug 25, 2009 10:41 AM

[Former Member]

Hi

We have a simular issue with our SRM 5.0 (Server 5.5). The ITS seems to cause most of the performance issues.

So far it seems that the transaction BBPSOCO01 is taking the longest for users and gives out very high respone times.

I will check the notes you have mentioned and update if they improve the performance of our ITS.