Can't open CUP link directly from email notification ( GRC 5.3 )

[Former Member]

Hi Everybody,

I am working for a client where GRC 5.3 is installed.

When we submit a user request in CUP , a link is automatically generated in a mail and send to the manager/ approver based on the workflow. But the problem is that client is not able to open the link directly from the mail. They need to open it everytime manually through browser. This happens in Dev system only. Where as in Prd system they do not face any issue. They can directly open link from mail automatically send from CUP.

Can someone guide where is the problem in terms of setting because Dev and Prd is behaving different way.We are unable to find exact location where we need to make change in Dev grc. Please help.

Regards,

Kakali

[Former Member]

Hi Kakali,

You must have different configuration Dev and Prd. Can you check the application and redirection URL link under SMTP server link? I think the problem resides there as CUP uses those links in the email.

Regards,

Alpesh