Error with passive substitution

[Former Member]

Hi experts,

we have the following situation: user has approved SC using passive substitution. The problem is that after approval the status of SC is not updated and the work item is still in the inbox of the approver.

thanks,

Evgeny

[bpawanchand · Accepted solution]

I think the workitem got Reserved under actual agent. Checkit

[samar_jose2]

Hi, Check the authorisation for the passive user, What wf is your business implemented?. If the authorisation and approval value id within the passive approvers delegation then this hsould'nt happen. Check the wf log via swi6 or alternatively to a simulate the scenario via swo1 and check whats happening.

Rgds

Saj