Hi,
You can try using priority field in the rule. Please check this.
Priority for Responsibilities
If you are using responsibilities for role resolution in Workflow, you can provide individual responsibilities with priorities.
Example: There are various responsibilities for a standard role for processing orders, grouped, for example according to order value (one responsibility for orders up to a certain value, another for orders with a greater order value).
Assuming that orders for a particular customer are always to be processed with the same responsibility (and therefore by the same agent), you can access it via another responsibility with a higher priority that contains the customer name as the only criterion. The responsibility (-ies) with lower priority, and therefore the order value, is then no longer taken into account during agent determination.
Use only numeric values here, and note that, logically, the responsibility with the highest numberic value in this field has the highest priority.
Procedure
1. Sequence Priority of Objects
In Create mode, assign a priority to the objects you wish to rank.
To do so, assign an alphanumeric value (1, 2, 3... or A, B, C...) to each object.
In Change mode, overwrite the value in the field.
2. Priority When Defining Evaluation Paths
In the Priority field, enter the priority or priorities for objects that should be considered in evaluation paths. Enter "*" if you want to have no restriction.
3. Priority for Responsibilities
Maintain the priority directly in the detail screen for the responsibility or in the overview screen for the responsibilities for the rule. Note that you must use numeric values here. On the overview screen, the system sorts the responsibilities in descending order of priority.
Hope this helps.
Feel free to revert back.
-=-Ragu
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