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Auto Closure of Service Desk messages in status "Proposed Solution"

Former Member
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Hi experts,

We are using service desk functionality on Solution Manager ehp1.We want to close the service desk messages which are in status "proposed solution" with more than 3 days.has any one experience on this so please share.

Thanks

suveer

Accepted Solutions (0)

Answers (1)

Answers (1)

Former Member
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Hi,

have a look at report AI_SDK_SP_AUTO_CLOSE.

You can make your settings and then schedule the report with a job.

Thomas

former_member209604
Active Contributor
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Duration are predefined in program code of AI_SDK_SP_AUTO_CLOSE:

Prio 1, 14 days

Prio 2 , 21 days

Prio 3, 45 days

Prio 4, 45 days

others,45 days

P.S.: @Thomas, great to see you again in the forum.