on 08-04-2009 8:10 AM
Hi experts,
We are using service desk functionality on Solution Manager ehp1.We want to close the service desk messages which are in status "proposed solution" with more than 3 days.has any one experience on this so please share.
Thanks
suveer
Hi,
have a look at report AI_SDK_SP_AUTO_CLOSE.
You can make your settings and then schedule the report with a job.
Thomas
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