"Order receipt/delivery not possible, credit customer blocked"

[Former Member]

Dear All,

For one of the customer is unable to create sales orders with VA01, they get an error as

u201COrder receipt/delivery not possible, credit customer blockedu201D

I checked in the system for the t-code VD05/FD05 and VKM1, but I do not see any credit block for this customer.

Could you please provide some inputs on the same?

Thanks in advance,

Swati

[Former Member]

Hi,

Please check in FD32 for the customer.

In the table KNKK , The field CRBLB is flagged or not.

You will get this in INTERNAL DATA, at credit control area level for the customer in FD32.

I believe, if a Customer is blocked due to credit check, CRBRL gets hit, but it will not be in Customer Block ( VD05 /FD05).

Regards,

Sai

Edited by: sai srinivas on Aug 3, 2009 6:43 PM

[Former Member]

Hello Sai,

Yes , you are correct ,t-code FD32 show that the customer is credit blocked.

But how does this happen and when?

Also how can i remove the block now.

The table KNKK has the CRBLB as checked.

Please suggest.

Thanks fo your valuable help.

Swati

[Former Member]

hi

If we restrict some value of amount to a customer , if that limit is exceded then the system will through a information error saying that credit limit exceeded, in cofiguration you can tell the system how to process later whether to block delivery or block PGI,

Go to XD05, and remove the credit block or go to FD32 and change the credit limit

[Former Member]

Hi Swathi,

Please check in table KNKK on which date the credit was blocked and check the sale orders on that date for that customer.

Regards,

Sai

[Former Member]

Thanks Sai and WISH,problem has been solved.

[Former Member]

welcome.

Regards

Vishal

[former_member1272881]

Genial, gracias

[Lakshmipathi]

Have you checked in XD05 ??

thanks

G. Lakshmipathi

[Former Member]

Hi Swati,

Whats the message number and messge ID ?

Regards,

Sai