Double credit note for single return delivery

[Former Member]

Hello,

We have delivered the material and billing is done. Now we have taken some material back and credit note is given to customer for returned material.

Problem: After checking the document flow it is observed that two credit notes are issued against single return delivery. Whole quantity from delivery was used in both the credit note i.e. full quantity credit note is issued.

please guide me the this issue.

thanks in advance

[Former Member]

Hi,

Go to VTAF and select your billing and sales order combination.

Now go to the item level and select your item category.

Go to detail of item category you will fine Pos/Neg quantity.

Just put + over there and now check the process once again.

Is system is allowing you to make credit note more then the billing quantity?

Just try out this and let me know

Regards

Raj.

[Former Member]

Hello Raj Aryan,

The setting is as you told but even than it is allowing to do the billing.

My observation is that the 1st Credit note is generated in background and the second credit note is generated manually. Now the system is not allowing to do one more credit note for the same delivery. It is giving the error that "Document is Fully Invoiced".

Please guide on probable reason of the error.

thanks & regards,

shailendra

[Former Member]

Hi,

I not able to understand the problem itu2019s little bit confusing.

u201CNow the system is not allowing to do one more credit note for the same delivery. It is giving the error that "Document is Fully Invoiced".u201D

Can you explain me your this sentence once again.

Now are talking about delivery before you are saying about the billing.

Go to VOV7 and select your item category and go to detail.

Over there put the completion rule B.

Now try to do your process once again.

Regards

Raj.

[Former Member]

Thanks Raj Aryan for your reply.

The user send me the details step by step how he did the process. His delivery had 2 line items. The billing got split due to header data and two invoices are generated. When Invoice is generated the Status of delivery becomes C - Completely Invoiced. The user was canceling one of the invoice due to this the header status of delivery was partially invoiced. So the system was allowing to do/ generate one more credit note.

The configuration was right as suggested by you.

Once again thanks for the help.

Regards,

Shailendra Panhale

[Former Member]

Hi,

I also face same problem some time when we create order to billing and take return full quantity but system again allow to take return from that same billing document that is wrong modify program of sales order program name MV45AFZZ ask abap to check return history and if full return is done donu2019t allow for next return on that same billing document.

Ahmed

[Former Member]

Hello,

Any replies.

Thansk & regards,

Shailendra

[Former Member]

Hello all,

please guide.

Thanks & regards,

shailendra panhale