Employee Interaction Center - Employee Request

[Former Member]

Hi All,

I would like to get more details about the Employee Request. Is it assigned to the same BOR object as the new Service Request ? Or is it the same as Service ticket ? Can it be assigned to a CASE ?

Thanks a lot !!

[Pazahanick_Jarr · Accepted solution]

Hi Saozinha

Are you working with the ERP or CRM version of the Employee Interaction Center.

Thanks

Jarret

[Pazahanick_Jarr · Accepted solution]

This questions depends on the version of the Employee Interaction Center you are using.....if you are using the ERP (Enterprise) version of EIC you can have employees fill out the webrequest which gets routed into the agents inbox.

If you are using CRM or the new SSF (EHP5) this funcationality is not enabled though my guess is it will be with EHP6 but you could always build a custom solution.