SAPCCM4X agent reports active eventhough its stopped at OS level

[Former Member]

We are having sapccm4x agent running on NW PI 7.1 system connected to Solman 7.0

When we stop the agent or if the agent process stops / killed, normally its reported at SAP level as Inactive and availability as 0

On Solman system

RZ21 --> Technical Infrastructre --> Display Topology --> Agents for Solman system SID --> Agent for Remote SAP system -->

the particular agent status is ONLINE and it tests properly

Also

RZ20 --> CCMS Technical expert monitors -> CCMS Selfmonitoring --> SID --> CCMS Agents

Reports the status and availability MTE as green

But at OS level

ps -ef | grep ccm

sapccm4x -stop pf=<instance profile path>

it says AGENT IS STOPPED

I cleared shared memory as well using command

sapccm4x pf=<instance profile path> -initshm

Please help, Thanks

Regards

Shanmuga

[raguraman_c · Accepted solution]

Hi,

Try 'Reset Segment in "WARMUP" Status' under RZ21 --> Segment Overiew.

This should solve your problem.

Feel free to revert back.

-=-Ragu

[Former Member · Accepted solution]

Thanks Ragu,

I tried the same

But since SAPCCM4X is connected to Solution manager as its Central monitoring system

On Solman:

RZ21 --> Segment overview --> did not list SAPCCM4x entry for this managed system

It lists its own local segments

Hence on managed system

RZ21 --> Segment overview -->

SAP_CCMS_hostname_SID_01 Appl. Server hostname_SID_01 - Reset to Warmup status

And then started and stopped agent at OS level, still its reporting active