cancel
Showing results for 
Search instead for 
Did you mean: 

Populate Sold-to Party and Reported by in CRMD_ORDER for Service Desk

Former Member
0 Kudos

Hello

I have already performed the initial configuration of Service Desk.

Now when I want to create a support message through CRMD_ORDER tcode the "Sold-to Party" and "Reported by" fields are not getting populated automatically.

I have also assigned Partner to the IBase in IB52 and still the entries are not getting populated.

I had also looked into earlier messages created in this forum like

but the exact solution was not documented.

Kindly help me out.

Sarin

Accepted Solutions (0)

Answers (5)

Answers (5)

Former Member
0 Kudos

Hello

Thanks for replying.

I tried activating the BAdi AI_SDK_CRM_DNO_MON but still the problem persists.

Whenever I try creating a SLFN message the Reported by and Sold-to party does not get populate automatically.

Should I need to involve my ABAP team to manually write a Badi to populate these fields ? Or is there any customizing which I have missed ?

Regards

Sarin Kane

r_rajeshkumar
Active Participant
0 Kudos

Hi,

You have not understood what Ruediger had said. If the BADI is not activated then in CRM_DNO_MONITOR the following fields will always show BLANK.

Subject

Catalog

Code group

Posting date

Processor and reporter details

IBase and IBase component

Once you activate them data gets populated. I have done the same from my end and saw the difference.

Thanks Ruediger

Sold-to-Party gets picked up based on IBase.

1. Go To T Code IB52. Give 1 as Installed Base.

2. Choose your relevant IBase (combination of <SID><Installation Number><Client>

3. Choose Menu --> GoTo --> Partner

4. Choose the Function Sold-to-party and give the relevant Business Partner (BP) Number for the same.

Then Sold-to-party will get picked up automatically when the particular IBase is given.

For Reported By field to get populated

1. Go to TCode BP

2. Give the relevant BP Number

3. Choose the Identification Tab

4. Under Identification Numbers section give the following data

ID Type - CRM001

Identification Number SID<space>Installation Number<space>Client<space>UserID

Also for the BP maintain the User Name field for the role "Employee"

Regards,

Rajesh Kumar

former_member209604
Active Contributor
0 Kudos

An additional information, you might not know yet:

CRM_DNO_MONITOR:

Columns "Reported by", "Processor" are only filled, if BADI AI_SDK_CRM_DNO_MON is active.

As of ST 400 SP19, there is an IMG activity (SOLMAN_SUPPDESK_DNOM) to

activate BADI AI_SDK_CRM_DNO_MON without a modification:

- SPRO

- Path: SAP Solution Manager Implementation Guide -> SAP Solution

Manager -> Scenario-Specific Settings -> Service Desk -> Service Desk ->

General Settings -> Show additional fielder in message lists

Otherwise, activate with transaction SE19.

Best regards,

Ruediger

Former Member
0 Kudos

Hi rajesh

Thanks a lot

I checked the Access Sequence for Sold-to party and it is set to 0018 : Det. via IBase/Ind. Object from Ref. Object Set

Regards

Sarin

Former Member
0 Kudos

Hello Cristian

I followed the SPRO path you have suggested:-

SPRO -> SAP SOlution Manager -> Service Desk -> Partner Determination Procedure

I clicked on SLFN0001 and clicked on Partner Function in procedure

But as I get 00000018 as Bidder.

The following entries are there in Partner Function in procedure

00000001 Sold-To Party

SLFN0001 System Administrator

SLFN0002 Reported By

SLFN0003 Support Team

SLFN0004 Message Processor

Regards

Sarin

r_rajeshkumar
Active Participant
0 Kudos

Hi,

The following entries are there in Partner Function in procedure

00000001 Sold-To Party

SLFN0001 System Administrator

SLFN0002 Reported By

SLFN0003 Support Team

SLFN0004 Message Processor

Once you get to this place, select the partner function Sold to Party and click on the details button (Magnifying Glass icon) or when you scroll to the right you will find the Access Sequence column.

Then do as what Christian had told you.

Regards,

Rajesh Kumar

Edited by: R Rajesh Kumar on Aug 4, 2009 4:12 PM

Former Member
0 Kudos

If you are using same partners for each document and already maintained IB52 you should have a look at:

Customizing -> ... -> Service Desk -> ... -> "Define Partner Determination Procedures"

Select your procedure (for instance SLFC0001 or SLFN0001) and double click "partner functions in procedure" on the left hand side.

Set the access sequence to "0018 SAP Service: Det.via IBASE"

Regards