Alert configuration not open in RWB

[Former Member]

Hi,

Whenever i try to open "Alert configuartion" and "Alert Inbox" in RWB, it shows page cannot be displayed error. So, i am not able to open that. But i checked in SICF, alert inbox is activated. And also i changed the exchange profile host name and port also same as ICM services based on SAP note: 750287. Still it shows same problem. Please anyone give the solution for this.

Regards

Vijaykumar

[Former Member · Accepted solution]

Hi Vijaya ,

Kindly follow the steps :

1.Go to exchange profile

http://<IP>:<Port>/exchangeProfile/index.html

Then

RuntimeWorkbench -> com.sap.aii.rwb.server.centralmonitoring.r3.ashost = "FQDN of your server"

->com.sap.aii.rwb.server.centralmonitoring..httpport = 8000

2. Reinitialize the RWB service by : http://xiserver:50000/rwb/rtc?op=init

3. RZ10 - Make an entry for /icm/host_name_full

Regards,

[Former Member · Accepted solution]

Hi ,

We are having the similar issues with the FQDN, so we used an alternate approach to access them. actually alert config and alert inbox which appears on the RWB are internally hosted as BSP application on the PI Box, To access them alternatively , you can use the below URL directly in your web browser to get that,

http://hostid.sdff.internal.XXXXXX.com:8020/sap/bc/bsp/sap/sxms_alertrules?sap-client=XXX

http://hostid.sdff.internal.XXXXXX.com:8020/sap/bc/bsp/sap/alertinbox/index.htm?sap-client=XXX&sap-l...

1) hostid.sdff.internal.XXXXXX.com is the FQDN of your PI box.

2) 8020 is the HTTP Port (not java port which starts 50020(five digit ) which might be diffrrent in your system.

The HTTP port can be accessed in your PI system by using T code SMICM -> Goto-> Parameters -> Display. you will see somthing like this "icm/server_port_0 = PROT=HTTP,PORT=8020"

[Former Member · Accepted solution]

Hi Reynold,

I tried to access using that URL directly in browser, But it shows "Page Cannot be displayed" error. Please let me know any other way.

Hi Santhosh and Prateek,

Already i tried to that steps which is santhosh mentioned, and that SAP Notes also. But still i am having error.

Actually our problem is not able to open the Alert Configuration and Alert Inbox link in RWB. So, please give any other suggestion.

Thanks & regards

VijayKumar

[Former Member · Accepted solution]

Hi Vijay,when accessing the URL , please check the URL with only FQDN(complete URL), not only the host ID .

try checking with only this URL http://xxxxx.xxxx.xxx.xxx.com:8020 and check weather you are able to access your SAP Web Application server first. if not , add the FQDN in the "do not user proxy for addresses begining with" in the exceptions in your IE Browser. This can be accessed in your IE through Tools-> Internet Options -> Connections -> LAN Settings - > Advanced -> Exceptions.

" Page cannot be displayed " error would not occur if it is able to access the Web Application Server and errror would be something like "Service not found or BSP Exception"

[Former Member]

Now It's working fine. Becaz problem is we are not maintained fully qualified name in our local system drivers host file.

Thanks for the all replies.

Regards

Vijaykumar

[prateek]

Try troubleshooting using SAP Note 750287 and 913858.

Regards,

Prateek

[Former Member]

Please check if this helps

Q13 in Michal's Blog

/people/michal.krawczyk2/blog/2005/06/28/xipi-faq-frequently-asked-questions

Regards,

Manjusha.