on 07-27-2009 12:29 PM
hi,
when one of my user is creating a support message he is getting this message:
Error in local message system, message is not complete.
Is this a authorization problem or something else.
Hi,
Is this happening from the satellite system ? usually this error statement means configuration in satellite system
sm30 -> bcos_cust table -> the rfc (BACK rfc ) maybe not working or incorrectly set
please also test the BACK rfc from sm59, apart from the connection test, please also kindly verify the authorization test is working equally.
Hope this helps
Cheers
SH
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problem solved.
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Hi,
Check SAP Notes might be helpful:
864195 Error 513 when you enter Support Desk Message
1261046 Service Desk: Read Messages Using Local RFC Destination
498984 Error 513 when sending support message
Further this can be Business partner problem/Authoriztion issue
check for the service desk roles for the end user
and check if u have created/generated a BP for this end user in solman using BP_GEN
Hope it helps
Regards
Prakhar
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