Standard EIC Reporting

[Former Member]

Hi all,

If I use the Employee Request delivered iwithin the CRM EIC, which are the standard reports available ?

Thanks a lot.

[Former Member · Accepted solution]

Hello,

Check out the following building block in the sap best practices on help.sap.com:

B91: CRM Service Analysis

B74: CRM Customer Interaction Center Analysis

Hope this helps,

Kind regards,

Joost