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index_service user and single sign-on

Hello everyone

We're using the DMS Business Package for KM in our EP6 SP16 Patch 2 portal. All is working well, and now we'd like to use TREX to index the repository in order to search for documents.

The problem is... we use the SAPLOGONTICKET to single sign-on people to the DMS system, instead of user mapping. Due to this, assigning user mapping for the index_service user isn't working, and index_service isn't being allowed into the DMS repository in order to index the documents.

Do we have to create a user called index_service on the R/3 side, and assign it read permission to everything in order to use TREX to create the index it needs? Or is there a workaround for this on the Portal side?

Thanks in advance,

Fallon

Former Member
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