It is up to the client's discretion. They have to decide whether the returns has to be captured in SAP. If so, you can create a return sale order and follow the normal return process. Of course, in this case, you need to untick the field "Reference mandatory" in VOV8 if need be so that you can directly create a return order and just maintain the original invoice reference as a text at header level.
On the other hand, this can also be handled through FI which most of the companies do.
thanks
G. Lakshmipathi
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