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CRM Middleware & XI


I have some CRM related questions.

- Is CRM middleware part of Netweavers Process Integration layer?

- What are the differences between CRM middleware and XI?

- Can CRM middleware be replaced by XI without losing functionality?

- What’s the vision of SAP concerning CRM and XI?

All documentation I found on and just briefly mentions XI. The integration part focuses mainly on the CRM middleware.

I’m totally new in the CRM area, but have a good understanding of XI. I’m a bit confused which roll XI can play in a CRM environment.

If you have to set up a new system landscape: ERP/ISU/BW/CRM, would you still use the CRM middleware or would you prefer XI, maybe using both solutions together?

I hope someone can bring some clarifications.

Thanks in advance.


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