on 07-15-2009 6:58 PM
My custom strategy diagram appears distorted after uploading in Diagram Manager. Any ideas what's going on here?
Thanks,
Laura
Hi Laura,
Most problems with Goal Diagram images have to do with not using the right version of Diagram Manager.
Make sure to install locally the Diagram Manager version which corresponds to the version and support package of the Strategy Management installation you are working on.
Best regards!
Ricardo Vieira
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Laura,
To find which version you are running in SSM 7.0, use Tools
http://<web server>:50000/strategy/tools/pasquery
Choose a model connection and then write
&result=version
in the Address box.
( If you are using SSM 7.5 - it has a specfic section called Version in Tools)
That will give you the SSM version but not the Goal Diagram version. For the Goal Diagram version you go to the diag_mgr file and look at the "Date Modified" for the .exe file. Which should give you the same information if you opened xSSMDgm02_0.info in notepad for the patch level.
I would suggest downloading the latest version off of Service Marketplace and use that version to replace what is currently installed on the server as well as the laptops of any administrators/users. Then you KNOW it's not conflicts between DG versions.
Regards,
Bob
Hi Laura
Adding to the help given by Bob , please check the format of the picture uploaded. If its .jpg then the clarity will be good. Otherwise the image can be slightly distorted in case of other formats. Kindly install SP 8 as told by Bob .
Hope this helps
Vijay
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