Unable to change status sometimes

[Former Member]

Hi Everybody ,

I am new to solution manager . I have a strange error in service desk . I am editing a ticket changing few other details with status . All other details are getting update except status . If i try next time i am able to change the status . This issue i am getting whenever i try to change the status to closed .

Please help what may be the wrong .

Thanks in advance ,

Vijay vorsu

[Former Member · Accepted solution]

Hi Vijay,

Pls chk your authorization for changing the Defect status.

Thx,

Waseem.

[Former Member · Accepted solution]

Hi,

Call FM 'CRM_ORDER_INITIALIZE' and then save or update the status .

This should solve the problem

Thanks and Regards,

Akshatha

[Former Member]

Hi Vijay,

Check with the SPRO configuration of the Status profile for the status "Closed".

If that is not maintained corrcetly, then this problem might arise.

Regards,

Bharathi.