CRM

[Former Member]

Hi all,

Can someone tell me where I can find the CRM overview n technical information??

[kishorg]

Hi Veerabhadram Mantha ,

Refer these links..

A) Get the latest documents.

============================

You can find the most current information about implementation and upgrade of CRM 3.0 and the latest version of the CRM Master Guide in SAP Service Marketplace:

http://service.sap.com/crm-inst

B) Read the following important CRM collective notes.

=====================================================

!!! IMPORTANT INFORMATION !!!

--- Remote Installation

!!!

Do not use Windows Terminal Client for remote installations of

SAP IPC or Communication Station!

We strongly recommend that you use other remote clients such as

PCAnywhere or MS NetMeeting to avoid serious problems.

!!!

--- Mobile Engine

Note that SAP Mobile Engine 2.0 is released from CRM 3.0 SP12

onwards.

--- SAP Notes ---

The following CRM notes contain most important information

on the implementation or upgrade of SAP CRM 3.0

Be aware that you must apply all relevant notes:

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

-

---

CRM/EBP 3.0 Master Note -

---

456325 - SAP CRM 3.0: Installation, Upgrade and Support Packages

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

-

---

Plug-In Information -

---

a) PI2001-1

395229 - Installing PI 2001.1 for R/3 3.1I - 4.6C

395231 - Delta upgrade on PI 2001.1 for R/3 3.1I - 4.6C

395232 - Installing PI-A 2001.1 for R/3 3.1I - 4.5B

395233 - Delta upgrade to PI-A 2001.1 for R/3 3.1I - 4.5B

395235 - Upgrade to 4.0B/4.5B/4.6B/4.6C with PI/PI-A 2001.1

b) PI2001-2

436231 - PI/PI-A 2001.2 installation/delta upgrade

436232 - Upgrade 4.0B/4.5B/4.6B/4.6C with PI/PI-A 2001.2

-

---

Release Restrictions -

---

415244 - Release restrictions R/3 Plug-In 2001.1

449677 - Release restrictions R/3 Plug-In 2001.2

418246 - Release restrictions SAP Web ACE 6.10

-

---

Support Package Collective Notes -

---

422259 - SAPKU30001: Support Package 1 for EBP 3.0/CRM 3.0

424198 - SAPKU30002: Support Package 2 for EBP 3.0/CRM 3.0

428044 - SAPKU30003: Support Package 3 for EBP 3.0/CRM 3.0

433032 - SAPKU30004: Support Package 4 for EBP 3.0/CRM 3.0

437284 - SAPKU30005: Support Package 5 for EBP 3.0/CRM 3.0

442332 - SAPKU30006: Support Package 6 for EBP 3.0/CRM 3.0

450366 - SAPKU30007: Support Package 7 for EBP 3.0/CRM 3.0

494901 - SAPKU30008: Support Package 8 for EBP 3.0/CRM 3.0

507237 - SAPKU30009: Support Package 9 for EBP 3.0/CRM 3.0

535882 - SAPKU30010: Support Package 10 for EBP 3.0/CRM 3.0

-

---

Installation Collective Note -

---

396693 - SAP CRM 3.0: Information on Installation

-

---

Upgrade Collective Note -

---

396690 - SAP CRM 3.0: Information on Upgrade

C) Get additional information from SAP Service Marketplace.

========================================================

You can find detailed information about the following topics in SAP Service Marketplace:

http://service.sap.com/crm-inst

Here you can find the latest version of the CRM Master Guide and the latest installation/upgrade guides.

http://service.sap.com/network

Network integration and technical infrastructure.

http://service.sap.com/securityguide

Network security aspects.

http://service.sap.com/sizing

Hardware sizing.

http://service.sap.com/platforms

Information about released platforms is available now!

--- new 25/09/01 ---

IMPORTANT INFORMATION:

If you are about to install the CRM server 3.0 (Basis 6.10)

on Windows, note that only Windows 2000 is supported.

!!! Do not install the CRM server 3.0 on Windows NT 4 !!!

http://service.sap.com/languages

Information about language availability.

one main thing to note here is it is not the right forum to post ur pure CRM doubts . if u have doubts are regarding MI and CRM related problems, then u can post ur queries here.

Regards

Kishor Gopinathan