Document,Guidance

[Former Member]

Dear All,

I am new to Solution Manager.

We are using Solution Manager 7.

My requirement is to configure Support Desk. I have made some changes. But I want to use full fucntionality of that.

My requirement is.

1. End User can log message related to prblem or new requirement.

2. Our Company's internal support team will give solution of the same.

3. If our Company's internal support team not able to solve and if required the can directly send message to SAP Support.

4. End User and Our internal Support team can monitor the status of all the respective messages

From where I can get document for the same.

Thanks in advance.

Nirav

[Former Member]

.

[prakhar_saxena]

Hi,

This will help you to understand and implement

Service Desk: Support team determination

/people/dolores.correa/blog/2007/10/06/service-desk-support-team-determination

Service Desk Implementation Guide

/people/bruyneel.guillaume/blog/2008/05/02/service-desk-implementation-guide-part-i

/people/bruyneel.guillaume/blog/2008/06/13/service-desk-implementation-guide-part-ii

For more info and queries check SDN threads and search Service marketplace

Hope it solves ur query.

Regards

Prakhar