on 07-13-2009 7:59 AM
Hi All,
We have defined some customised priorities for our requirement.
The Priorities are coming in crmd_order and in notif_create but these changes are not found in help->create msg.
The SPRO activity: SAP Solution Manager Implementation Guide > SAP Solution Manager > Scenario-Specific Settings > Service Desk > Maintain Categories and Priorities > Maintain Priorities of Dates modified the priorities only in crmd_order transaction.
I have searched in sdn also but could not get much information on it.
The main problem is, in satellite system(ECC) they use help->create msg to create a support message. In which the customised prioties are not coming.
Request your guidance in this issue.
Regards,
Subhashini.
Dear Prakhar,
Thanks for the reply.
Updating the priorities in dno_cust01 is changing the prioties in notif_create only. but not in help-->create support message.
is developing a custom report is the only solution for this. Or can we do some setting to bring the custom priorities in help->create message also.
Kindly advice.
Regards,
Subhashini.
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Hi
Goto DNO_CUST01 in solman
now choose slf1 on the right side and then click priorities
here add more prirorities for you
But remember this will not enhance help -> create support message in solman or in satellite system
If you want customize in satellite also then modify the standard by develpment
Hope it helps
Regards
Prakhar
Edited by: Prakhar Saxena on Jul 13, 2009 3:17 PM
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