Error in TeamViewer: "The iView has timed out"

[Former Member]

All,

We have put the TeamViewer in the Dynamic Navigation container to display employees on our custom build page which contains only standard iViews.

For some strange reason we get the following error message in the TeamViewer iView and it does not disappear anymore:

“The iView has timed out. There is no cached content to display. Click 'Reload' to retrieve updated content. You may need to wait for the cache to retrieve the content from the source. Reload”

(But the 'reload' is not a link nor is there a possibility to refresh)

To solve this problem we already tried the following:

- Setting the client side caching to ‘no’.

- Putting the time out very high and also on -1.

- Changing the Cache level to ‘none’.

Does anybody ever encountered the same problem? Any suggestions on where to look for a solution?

We are using:

• EP 6.0

• MSS BP 60.1.15

• SAP 4.6C

Thanks in advance and kind regards,

Michael Beasley

Message was edited by: Michael J. Beasley

[Former Member]

I have already done that but it still is not working.

Thanks.

Mithun

[Former Member]

Howzit,

This error message is often interchangeable with a more accurate version (I get both errors from separate workstations):

"Failed to connect to backend system. Check your system definition and user privileges"

There are (at least) two possible reasons for this message:

1. Your System alias is invalid - try connecting a new iView using the same system alias an see if that works. If not, regenerate your system alias or connect directly to the root system.

2. The RFC service has stopped or some reason. A restart of the J2EE should resolve this. Also make sure that you are on the latest patch of the J2EE Engine which should prevent this from happening in the future.

GOOD LUCK!