error: offline approval not possible Server refused mail at END OF DATA

[Former Member]

HI SRM Gurus,

Need your help again. I cannot approved via email. I received this email.

Could not be delivered because of

Server refused mail at END OF DATA - 554 Cannot process message in SAP System

[franz_feichtenschlager · Accepted solution]

Christell,

When do you receive this mail?

From your previous posting you mentioned, that the mails are getting into the SAP Inbox (SBWP) of your 'background' user.

If that's the case please make sure that the user, that should process the incoming approval mails has got authorisation profile S_A.SCON (as described in OSS note 455140).

Good luck,

Franz

[Former Member · Accepted solution]

Hi Franz,

Yes it was working before we did the transport of our new program. I believe it affects our email notification.

Email appers everytime I sent approval or reject to SAP server.

Hope we could fix this.

Thanks again

Regards,

chrisell

[franz_feichtenschlager · Accepted solution]

Hello Christell,

So you receive the message when the offline approval mail arrives at the SRM Server, right?

Which program did you change?

Could you please clarify?

Thanks,

Franz

[Former Member · Accepted solution]

Hi Fraz,

I was able to received email notification asking to approved ot reject the shopping cart or any srm document.

When I click approved and send it. An email comes back saying:

"Could not be delivered because of

Server refused mail at END OF DATA - 554 Cannot process message in SAP System"

Thanks!

Regards,

Chrisell

[franz_feichtenschlager · Accepted solution]

Christell,

The mail from Outlook, Exchange or Lotus notes (or any other mail service) coming back to SRM should have the following format:

Subject line for Approval: #EBP_GEN_REPLY#Approval of the work item

Subject line for Rejection: #EBP_GEN_REPLY#Rejection of the work item

Mail body:

'blank'

#WFTECHINFOS#444244093D34D34D34D3DE39D790544B6DB4D7#WFTECHINFOE#You can then enter an approval note.#NOTM#

The subject line and mail body MUST NOT be changed by the mail sender. Any approval/rejection notes should be added after #NOTM#

Can you confirm that the above is the case?

Thanks,

Franz

[Former Member · Accepted solution]

HI Franz,

Actually im not changing anything. This happens to all our approval wherther approved or reject.

The mail you sent me is the same as Im sending.

Please help

Thanks!

[former_member183819 · Accepted solution]

Hi

can you update here your so50 settings. so some one can help you.

br

muthu

[Former Member · Accepted solution]

Hi Muthmu,

Thanks for your help.

here's my so50 screen:

1st row
Communication type: Internet mail
recipient address: *
document class: ics
exit name: CL_APPOINTMENT_REPLY
call sequence: 1

2nd row
Communication type: Internet mail
recipient address: srm.notification(at sigh)QA2.company.COM.PH
document class: *
exit name: CL_BBP_SMTP_INBOUND_OFFAPP
call sequence: 2

Thanks!

Edited by: chrisell agoot on Jul 9, 2009 1:15 PM

[former_member183819 · Accepted solution]

hi

srm.notification(at sigh)QA2.company.COM.PH

can you test this mail address like send one mail to this email address.

Define Exit Rules for Inbound Processing (Transaction SO50).

Inbound processing should be defined so that incoming messages can be routed appropriately.

br

muthu

[Former Member · Accepted solution]

Hi Muthmu,

To clarify, inbound processing is already defined. Is there any error with my configuration in so50?

Thanks!

[Former Member · Accepted solution]

Hi to all,

Just an update.

I have tried to do send manual email via tcode: SBWP. Im able to received messages in my outlook.

I had reply using plain text, it was able to received it in my inbox.

But when I reply using special characters, I was not able to receive i. I received an email from: alimailmarshaladmin_notification(at sign)company.com.ph. Stating:

Could not be delivered because of

Server refused mail at END OF DATA - 554 Cannot process message in SAP System

The following recipients were affected: 
    srm.notification(at sign)qa.company.com.ph

Thanks!

[franz_feichtenschlager · Accepted solution]

Hello Christell,

When searching OSS for "554 Cannot process message in SAP System" you'll receive a couple of hits.

Did you check, if any of these apply to your QA system?

Cheers,

Franz

[Former Member · Accepted solution]

Hi Franz,

Yes we have applied some sap note still the error occurs.

[franz_feichtenschlager · Accepted solution]

This message was moderated.

[Former Member · Accepted solution]

Hi,

Issue has been resolve.

solution: changed the document class to ICS instead of *.

Thanks!

regards,

Chrisell