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Service Desk query

Former Member
0 Kudos

Hi Gurus,

Is it possible to edit a Support Msg (SLFN) which is in CLOSED status? If so, how?

Kindly help me out.

Thx,

Waseem.

Edited by: Mohammed Waseem on Jul 1, 2009 1:36 PM

Accepted Solutions (0)

Answers (1)

Answers (1)

prakhar_saxena
Active Contributor
0 Kudos

Hi,

Pls change ur status profile which is assigned to your SLFN transaction type

goto spro here look for the Status Profile inside service desk

Make the settings for Status closed like other editable status so that it can be edited...

Note : Dont do this in your production system landscape.

Regards

Prakhar

Former Member
0 Kudos

HI,

Thx. Solution found and wrking fine