Sales Order Incompletion

[Former Member]

Hi All,

I have a seemingly random error on sales orders that I was wondering about. When looking at the collective run every morning, I frequently see sales documents stuck due to pricing errors. When I go into the sales orders, the incompletion log says a pricing or subtotal error for one particular line item. The item's pricing is correct and complete, but the incompletion log doesn't clear.

We've found that most of the time the problem can be remedied by going to the header conditions and re-determining taxes. Nothing changes (at least that we can see) when we do this, but it gets rid of the pricing error and allows us to save the complete document.

We use Vertex to determine our tax information. This error happens quite infrequently, but when it does I can't find out why. Does anyone have any ideas? Why would the log say an item price error when it appears to be a header tax error?

Thanks,

J

[Former Member]

Have you noticed any patter with the error?

Same customer, country, item?

Would be worth checking,