SLA in solution manager.

[RajeevP]

Hello,

Can anyone help in configuring SLA in Solution Manager. I do not have any basic idea about this. So I need to learn from the scratch. Is there any documnet existing or any SAP course which gives an idea about SLA in solution Mangaer and how this works?

Thanks and Regards,

Rajeev.

[former_member209604]

>

> Can anyone help in configuring SLA in Solution Manager. I do not have any basic idea about this. So I need to learn from the scratch. Is there any documnet existing or any SAP course which gives an idea about SLA in solution Mangaer and how this works?

Hi Rajeev,

Please see the [Advanced Quick Guide for VARs Service Desk (June 09)|http://service.sap.com/~form/sapnet?_SHORTKEY=01100035870000722612&_OBJECT=011000358700000122472008E], which has been recently updated.

It covers the following topics:

- IBase

- Organizational Model

- Product Maintenance

- Service Level Agreements:

Best regards,

Ruediger

[RajeevP]

Hello Ruediger,

Thank you very much for the document and quick answer. I really need such a doc to start with SLA. I shall go through that and will come back to you in case of any concern.

Regards,

Rajeev