on 06-30-2009 11:09 AM
Hi All ,
Please advise , Can we re initialize No. range assigned in service desk or charm ticket .
Suppose while implementation we create so many service desk ticket and it already occupied no. range. Now I want to start no. range from 00000000001 . so how can I do this ? is it require to delete msg as describe in
Regards
Andrew
Hi,
Goto se38 and run the report CRM_ORDER_DELETE.
Enter the ticket no which you want to delete
Note : The CRM_ORDER_DELETE report will delete only the header data.
Thx,
Waseem.
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Hi,
Use the program CRM_ARC_SERORD_DELETE to delete the messages.
Regards,
Rinkal
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Hi,
Then it is better to delete those messages.
Thx,
waseem
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Hi,
Also u can reset it to new no range.
Goto SNUM -> give the object (CRM_SERVIC) -> NUMBER RANGES
Here you can define new no ranges(internal & external).
Provide the same number range for Transaction Type in SPRO ...
Feel free to get back.
Thx,
Waseem
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