SAP GUI 7.1 vista black color "SAP signature" theme

[Former Member]

Hi,

I just install SAP GUI 7.1 on my vista.

I tried the new theme SAP signature.

But it load with black color awful look and it do not work.

But other theme works fine.

Do you know what's wrong?

Kindly help.

Best regards,

Freddy Ha

[Former Member · Accepted solution]

What patch level for the SAP GUI have you installed?

Patch 13 is the latest patch level.

I know on some patch level releases, the release information points at resolving black screens/icons, such as:

Note 1061402 - SAPGUI 7.10: Exceptions or black session

Regards,

Zecher

[Former Member · Accepted solution]

Hi,

how to check patch level i am using?

Best regards,

Freddy Ha

[Former Member · Accepted solution]

Once the logon pad is open, in the upper left hand corner there is an icon.

Single click that and go to "About SAP Logon"

A splash screen should appear with patch level which is installed.

Regards,

Zecher

[Former Member · Accepted solution]

hi,

i am using patches 11.

i will download pathes 13 and revert back

Best regards,

Freddy Ha

[Former Member · Accepted solution]

Hopefully that will resolve your issue! If so, please post back.

I know I never like to search for an issue I am having, find my exact error message posted up in the forum, only to find out at the end of the thread, the resolve was never posted. HAHA! :thumbs up:

Good luck!

Regards,

Zecher

[Former Member · Accepted solution]

Hi,

i am alredy upg to patches 13 well it still doesn't work for theme digital signature

it is still black session.

i read that this theme is not supported in vista home premium .

is that right?

best regards,

Freddy Ha

[Former Member · Accepted solution]

Are there any information about this problem? I use patch 14. but still I have the problem.

[Former Member · Accepted solution]

Hello, I had the same problem. I uninstalled SAP GUI. Installed Java 2 (1.4.2_11) and then re-installed SAP GUI 7.10 (patch 14).

The problem is solved and I am able to use new signature design. Looking at my screen all my colleagues have also went for this new design. We want to use NWBC as well, but it is not working for our ECC 6 EHP3 server although we tried many configurations mentioned in help.sap.com- http://help.sap.com/saphelp_nw70/helpdata/en/44/a22c96a40874a2e10000000a11466f/frameset.htm

Still looking for stepwise interactive (screenshot) solution for NWBC.

[paul_argent · Accepted solution]

Now was it the act of un-installing and re-installing that did this or was it the change in Java version? AFAIK, there's no requirement for JAVA to be on your desktop for a successful SAPGUI install?!?!

We're experiencing this on XP with 7.10 patch 15 (latest) on random desktops. It's probably not random, we just haven't found the common link yet - so I'm off to check Java versions

Edited by: Paul Argent on Nov 16, 2009 3:54 PM

[Former Member]

I don t have the exact windows vista update patch name but I am more than sure that this solves the problem.

See I have a lot of PCs in my company having Vista.When I turn the signature theme on it too turns black .But as soon as i update vista it goes away.

Mind me I always installed SAP GUI in a new machine.(Which nearly had no vista patch already installed).

Updating them always solves this problem.(Only with new installation of Vista though).

Regards,

SJ

[Former Member]

hello

the problem with black icons and black bars are very often a problem with

+ too old SAP kernel

+ LOW SPEED CONNECTION

+ Accessibility Mode of Sapgui theme

+ too old graphic card driver

Please check this all!

Best regards, Sven