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SLA management in Solution Manager.


I am working on the SLA in SOLMAN 7.0, but am facing a strange problem. I have created the response profile and service profiles in "CRMD_SERV_SLA". Have created a new service contract product and attached the service and response profile to the product.

Now when I try to create a Service Contact with this product, the response and service profiles are not getting automatically filled in the service tab of the service contract item level. I am able to manually add the service and response profiles to the service contract, however everytime I hit Enter on the keyboard or save the contract, these profiles just dissappear....

Not sure why this is happening. Can u pls give me some advice on this behaviour. Also, I am not sure what kind of impact this would have on the SLA calculation..



Former Member
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