CUP 5.3 SP8 - Language Settings/Language on Requestor Screen

[Former Member]

CUP Experts/Users,

We are on CUP 5.3 SP8. There are several issues related to language

settings within CUP. Our default language in Configuration->Miscellaneous is English.

- When a Requestor logs on to create in a language other than English,

most of the fields within CUP are translated to that language. However,

some values are not translated to that language. For example, we have

created 3 priority levels; High, Medium, and Low. When a Requestor logs

in in Spanish to create a request in Spanish, they are still

seeing "High, Medium, and Low." So obviously CUP is not translating

these values for us...But I am not seeing anywhere in configuration where I

can put the Spanish version of these values? Also, when I create a

custom field, this value too is not getting translated and I see no

where in configuration where I can do this? Any ideas?

- When a Requestor logs on to create in a language other than English,

the SAP menus still remain in our default langauge of English.

Shouldn't these be translated to the user's requested language? For

example, when a user creates a request and chooses the language of

Spanish and gets logged in, the values on the left-side control panel

still read:

Request Access

Request Status

Support

User Login

Shouldn't these be converted to Spanish? Is this a bug?

A greater understanding of CUP languages and language settings would

also be greatly appreciated.

Thanks!

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Jes Behrens

[Former Member · Accepted solution]

Jes,

As far as I know, CUP only converts static data. CUP does not have a smart language translation capability as it is not a language translation tool. It only comes with translating labels for all the standard data only.

Hope this make sense.

Regards,

Alpesh

[Former Member · Accepted solution]

That certainly makes sense. I didn't expect CUP would have a smart language translator

So the question is; how do I enter data/create configuration pieces in multiple languages?

For example, If I create a custom Request Type called "Change Production Security," I want to be able to enter this for multiple languages, i.e. when a someone logs in in Spanish it would show the Spanish version of that Request Type. Currently, I see no where to do this in configuration and this is a a pretty important step.

The static Request Types that come with CUP, such as "Change Account," comes in different languages. So somewhere in CUP table, there's an entry for "Change Account" in various languages. How do I access this table? Is there a tool I can use to even find this table? Is this even possible?

Thanks again!

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Jes Behrens

[Former Member · Accepted solution]

Hi Jes,

The the priority description isnt localized. But you can do it yourself really easy. Log on in spanish. Go to Configuración>>Prioridad>>Check HIGH and press Modificar. Change description to the spanish word for high and save.

You now have a spanish descriptoin. If you now login in english, you will see the english description. In spanish it will be in spanish.

I'm pretty sure it will work with custom fields aswell.

Regards,

Vit

[Former Member · Accepted solution]

Jes,

Vit is pretty much right. You should be able to maintain descriptions for most of the dynamic fields. Even if you download the data by going through initial system data, the xml file should contain placeholder for all other languages.

Regards,

Alpesh

[Former Member]

Thank you both for your insight - much appreciated! I consider this issue solved.

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Jes Behrens