user not receiving emails regarding approval notifications

[Former Member]

Hi,

SRM system has been upgraded to 5.0.

User is not receiving emails regarding Approval notifications. However, the user is able to view the SCs pending for his approval in his approval list.

I checked the transmission of the emails, the approval notifications are sucessfuly sent and the email of the user is correctly maintained. I tried resending the emails, and the user didnt receive emails even then.

Could be please advice what could the error.

Thanks

Hemanth

[former_member183819]

HI Hemant

is it just notification ? like change sc information

please see settings in

SAP Business Workflow --> Define Recipient Notification.

can you clearly mention what notification you don't get.

br

muthu

[Former Member]

Hi

Its approval notification.

[Former Member]

Run the report RSWUWFMLEC also run RSCONN01.

Check in SCOT and SOST. Is there any mail in red?

[Former Member]

I already checked the SOST and the transmission is sucessfull. I even resent the messagest thru SOST and the message is not received. The email is maintained correctly

[laurent_burtaire]

Hello Hemanth Kumar,

If approval mail:

- is correctly generated,

- you can see it in SOST transaction,

- request status in SOST is OK,

this means SAPconnect is working fine, so your problem does not come from SAP.

You have to check your STMP gateaway and your mail server.

Regards.

Laurent.

[Former Member]

There are no mails in red. Everything is in green and we dont get why the user is not receiving the mails.

Thanks

Hemanth

[former_member183819]

ok. click the item in sost , display document . now you can see what message you sent from sap?

is your expected notification message available there?

br

muthu

[Former Member]

yes.. it could be viewed..

recently, I triggered another mail thru workflow.. even then it didnt reach the receiver.

Thanks

Hemanth