Printer problem

[Former Member]

Hi All,

Periodically throughout the day print outs are failing. In the syslog we receive a message saying the connection to the printer is slow (22 seconds) and then

we will typically receive a message saying the printer has been locked after that. The when running a lpstat command on the server (Unix HP-UX on Itanium)

we get a message saying the printer is down. The printers are networked and printed to through a Windows print spooler. When the print outs fail in SAP

we are able to print from any Windows base application. Restarted the print queue on the Unix side corrects the problem.

We are not losing any print outs because SAP is holding the job until it can print successfully.

This problem occurs during the day and show no dependencies to volume. Has anyone seen anything like this before?

Thanks in advance...

Praveen.

[Former Member · Accepted solution]

Hi ,

this seems to problem with printer settings.we had the same issue.

follow as below

SAP is printing directly to the Wintel Print Servers using LPD...

the LPD service hanging and not allowing

SAP to send the jobs to Windows Servers....

Restarting the LPD service and then the TCP/IP Print Server Service fixes the issue.

regards

nag

Edited by: welcomenag on Jun 24, 2009 3:34 PM

[Former Member]

The when running a lpstat command on the server (Unix HP-UX on Itanium)
we get a message saying the printer is down.

Is it set-up as a remote printer in the HP Unix ? I have seen this happening in the past. I used to just issue enable command at unix promprt with the printer name and it used to work.

Try to set-up another printer queue as a network printer in Unix and then attach in SPAD.

Hope this helps.

Manoj