cancel
Showing results for 
Search instead for 
Did you mean: 

how to close open requests

Former Member
0 Kudos

Dear All

Iam using SAP GRC 5.3

Iam using SAPGRC_AC_IDM_SUBMITREQUEST webservice which generates the request Number.

The status of the above generated request Number is "open" .

How can the status of the above generated request Number be set to "closed"

Thanks

Jagan

Accepted Solutions (0)

Answers (1)

Answers (1)

Former Member
0 Kudos

Hi Jagan,

You can go to configuration tab then on the Administration screen, you can access any open request in the system to approve, reject, forward, reroute, or cancel(close) the request. When an administrator processes a request, the audit trail records the administratoru2019s user ID and the task performed. Access to the Administration screen is controlled by User Management Engine permissions.

Regards,

Sudip.

Former Member
0 Kudos

Jagan,

The only way to close the request is to either approve or reject it. You can follow the what Sudip mentioned here. You can also 'cancel' the requests so that they don't just sit there and keep waiting for the approval.

Requests can be in any of the following status:

1) Open: Approval/rejection needs to be done.

2) Closed: Approval/rejection has been finished all the way through end of the path.

3) Hold: Request is in hold status

4) Cancel: Request has been canceled as no approval/rejection is needed.

Regards,

Alpesh

Former Member
0 Kudos

Hello Jagan,

Your problem is resolve or not?

If not the do the following its very easy,

Login to CUP -> Configuration -> Search for the Opened Request ID which needs to be close -> Click on Search button -> The List of Requests will be displayed -> Now select the request -> Click on Cancel Request(s) -> Give some reason for cancellation and click on submit.

Regards,

Sudip.