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Inquiry

Former Member
0 Kudos

Hi SAP Gurus !

My requirement is like this :

Presales people will create Inquiry after they got a lead ... then from Inquiry level, system should trigger a mail that will be sent to concerned person to take a proper follow-up with that prospective customer.

I am not very sure whether this thread should be posted in this forum or not.

Please Help on this.

Please feel free to ask if my requirement is not clear.

Warm Regards,

Mayank

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

HI,

The possible solution from me is After creating the Inqury system will triger the output medium will be mail to the concern person who will take care of customer with the Text message of proper Follow Up with prospective customer.

You must have that sales employee as one of your partner function.

Pls. ask me if anything is not clear.

Regards

Deepak

Answers (2)

Answers (2)

Former Member
0 Kudos

Hi,

Is it possible to send a mail to concerned person.

spro--> SD --> basic function --> output control --> output determination --> maintain output determination for sales documents, here define and assign as per your requirement

goto inquiry, enter the inquiry no (do not press enter)

sales documents> issue output to> select and send

thanks

Mohanprabu C

Former Member
0 Kudos

Hi,

I guess u can achieve this by workflow configuration. Please check the forum for complete workflow config documents.

Thanks,

Raja