howto setup a site allowing users to reset their password
Does anyone has experience in setting up a simple webservice that allows a user (or helpdesk agent that does not have an SAP acces) to reset their password and have it send by email ?
We're working with several SAP products based on WAS 6.40 and hence its quite easy to activate the internal ITS, etc.
In fact SAP has been so kind to provide this functonality with some flukes for their SRM Server 5.0 platform, namely the BBPAT04 service which one can find in SCIF.
This services has however the following disadvantages:
1) it is case sensitive if one works with the email adres (i.e it distinguishes between Someone@somwhere.com and someone@somwehere .com). The user however does not neccessarily knows the case of the e-mail adres that is stored in SAP
2) Even worse is the fact that the user is often "locked due to number of incorrect logon attempts". Hence it doesn't make much sense to allow them to receive a new password if their user is still locked.
3) The worst thing is : the services looks like BBPAT04 and hence is only available on the SRM Server 5.0 running ona WAS with internal ITS. What about ECC 5.0 users on WAS 6.40. ???
Did anyone setup already such a simple site