Clarification regarding Service Desk

[Former Member]

Dear Experts,

We are currently setting up Service Desk functionality for our landscape using Solution Manager 7.0

EhP1.

Following the material available on the SMP, we are now able to create messages within the Solution

Managers(internal support desk) and also in the OSS(Primary Support).

We have a CSS system here internal to SAP to which we raise most of our messages. Please suggest if its possible to configure the service desk such that the messages are sento this CSS system instead

of the Primary support.

Basically, would there be a way to customize the "Send to SAP" action such that it connects to CSS

instead of OSS?

Any suggestion will be appreciated.

Best Regards,

Srikishan

[prakhar_saxena]

This will answer ur query

/people/bruyneel.guillaume/blog/2008/06/13/service-desk-implementation-guide-part-ii

Regards

Prakhar