Service Desk: Action Logs error

[Former Member]

Hello Gurus,

I have configured Service Desk in Solution Manager.

But when a message is created or any changes made to the message i get the following error message in Action Logs

Find support team responsible, when message is created

Processing CRM_DNO_PARTNER_1 Is Started

Incorrect parameter transfer ()

Action could not be successfully executed

Please let me know if have missed any configuration. I had done configuration as suggested in

[/people/dolores.correa/blog/2007/10/06/service-desk-support-team-determination|/people/dolores.correa/blog/2007/10/06/service-desk-support-team-determination]

Before doing the above configuration i was getting the following error.

Processing CRM_DNO_PARTNER_1 Is Started

Error in resolution of rule 'AC13200137' for step '1'

Action could not be successfully executed

Regards

Anil Verma B

[Former Member]

Hello,

try this one and implement oss note.

Best regards

Johannes

[Former Member]

The issue has been resolved by creating the support levels in ppoma_crm and the same has been assigned to the responsibilities in PFAC transaction.

Regards

Anil Verma B

[Former Member]

Does anyone have any idea about this.

Regards

Anil Verma B