Service Desk: error while sending message to SAP

[Former Member]

Hello Gurus,

I have configured Service Desk in Solution Manager. When i create a message in one of my Satellite Systems the message appears in Solman but when i try ro send the message to SAP i get the following error.

"You do not have authorization to Send or Compare a notification"

The user has SAP_ALL and NEW and the same has been maintained in AISUSER table. After i get the error i executed SU53 but there are no missing authorization.

Can someone please tell me what the problem could be?

Regards

Anil Verma B

[Former Member · Accepted solution]

Hi,

Apart from the SAPOSS, SAP-OSS, SAP-OSS-LIST-01 rfcs, pls ensure the basic authorizations for solman has been verified and given.

SAP_SUPPDESK_ADMIN

SAP_SUPPDESK_CREATE

SAP_SV_FDB_NOTIF_BC_ADMIN

Please also verify if you had the BADI settings done correctly as per note

1140822 SAP customer number for installation number &1 unkn

Hope this helps.

Cheers

Sh

[Former Member · Accepted solution]

Hello Seet,

Implemented the note 1140822. This deactivated Multiple Customer Numbers and then I maintained S-User in AISUSER again.

This resolved my problem. Thank You.

Regards

Anil Verma B

[Former Member]

Hi,

Check whether your s-user assigned in SAP-OSS rfc is having authorization to post OSS message. this is just a wild guess.

regards

Naveen