Create message through Help

[former_member694070]

HI Experts

I am trying to create support message in Solution manager system by using help menu. I am getting the following error "Error in Local Message System: Access via 'NULL' object reference not possible. Message was Not Created" .

Please advice..

Regards

Kumar

[Former Member]

Hi Kumar,

You need to be configure service desk first then only you can use create support message functionality.

For configuration part you can use this link

[Service Desk Configuration|http://sappandit.blogspot.com/2008/10/service-desk-configuration.html]

Tell me if you need more clarification.

Regards,

Gagan Deep Kaushal

[former_member694070]

The support desk is configured in the system and it is working fine. I can able to create support message in CRMD_ORDER transaction. But if i try to create it through help menu i am getting the above mentioned error.

Please provide your input.

Regards

Kumar

[Former Member]

You may check table BCOS_CUST.

Content should be at least:

OSS_MSG W NONE CUST620 1.0

Regards

[former_member694070]

I have already maintained the same entry in BCOS_CUST table. Right now i am working with support pack level 15 will this have the problem?

Should i need to upgrade?

Regards

Kumar

[prakhar_saxena]

Hi,

Is Ibase generated correctly..in ib52

check Main i.e "1" or sol_man_data_rep & rest systems are asigned to it as components or sub parts

also do have the standard roles ?

if u r creating from crm_order r u filling Ibase ......chk by filling ibase to cross chk

BP do u have maintainted BP Identification for the system?

further ck note

Note 824640 - Customizing missing for Service Desk in Solution Manager

hope it helps

Regards

Prakhar

[former_member694070]

I have done all the setting as mentioned in the note. but still i am getting the error.

Regards

Kumar

[former_member694070]

Issue resolved.

Thanks