Convert Message Types

[Former Member]

Hello Everyone,

Is there a way to change the message type on open tickets? Currently we have a lot of SLF1 messages open that we would like to have categorized as SLFN messages but we don't want to have to close then reopen the message. Is there a way to convert these in the Service Desk?

Any help would be greatly appreciated!

[former_member209604 · Accepted solution]

>

> Is there a way to change the message type on open tickets? Currently we have a lot of SLF1 messages open that we would like to have categorized as SLFN messages but we don't want to have to close then reopen the message. Is there a way to convert these in the Service Desk? 

No, it's not possible to change the transaction type for a created document.

Therefore it's not possible to convert messages from SLF1 into SLFN.

Best regards,

Ruediger

[Former Member · Accepted solution]

Great! Thank you all for your helpful information! I truly appreciate it.

[Former Member]

Hi,

When msgs are still in status open, I believe these are currently active. For service desk msgs, consisting of both CRM and ABAP type msg mechanism. Therefore I do not think if you still have them open and a direct conversion may create inconsistencies. Perhaps a better way is to consider closing and archiving them.

Hope this helps.

Cheers

Sh

[Former Member]

Thank you so much for your reply! If we were to close the messages, would we be able to convert them from SLF1 to SLFN message types?