cust return

[Former Member]

hi,

customer has returned few material back to company

so i created return order & return delivery now stock is in return stock

i want to know what is the next step we need to do in case of returns from qm perspective

Pl suggest the steps

[Former Member]

SAPSD,

After taking returns from the customer, you can have multiple options, depending on the conditions of the gooods, If its damaged then u will send it to repair, if its general returns then u will send to QI and if its resaleabele then to unrestricted.

U have to go to QA32, and Release the goods to unrestricted...if its lying in the QI.,

You can check the goods in MMBE T-code.

Thanks,

Raja

[jignesh_mehta3]

Dear Friend,

Once you have taken the Goods back in your Stock, it would be lying as Returns Stock.

Now you can re-inspect the goods & have three options:

1. Scrap the goods.

2. Do some processing on the Goods & bring them back to unresticted Goods.

3. Directly transfer the goods to Unrestricted stock.

For the above steps you need to transfer the goods thru T-Code MB1B by selecting required movement types.

Hope this helps...

Thanks,

Jignesh Mehta

[former_member315051]

Process is -

---

1) Create the returns sales order

2) Create returns delivery, once save the delivery then inspection lot will be created.

3) QM people will release from quality. (From-Tcode QA32)

4) Do the PGR (Stock will come to unrestricted)

5) Create Credit memo

Regards,

Ramesh