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Status Release not allowed

Dear all,

I'm newbie in SAP and handling complaint in CRM. I have problem in workflow.

if there is action in workflow that update user status to 'Case Close' and system status to 'Complete', error 'Status Release not allowed .... ' often happens.

if i trace the workflow, to update the status it use SAP Business object method and in the method will call function modul 'CRM_STATUS_CHANGE_EXTERN_OW'.

if i debug the fm, it works well with no error.

is there any clue why this error happens ?

please advice

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