Status Release not allowed

[former_member184067]

Dear all,

I'm newbie in SAP and handling complaint in CRM. I have problem in workflow.

if there is action in workflow that update user status to 'Case Close' and system status to 'Complete', error 'Status Release not allowed .... ' often happens.

if i trace the workflow, to update the status it use SAP Business object method and in the method will call function modul 'CRM_STATUS_CHANGE_EXTERN_OW'.

if i debug the fm, it works well with no error.

is there any clue why this error happens ?

please advice

[Former Member]

Hmmm,

I by the way I meant RFC, but I think you got that

I assume that the statuschange, is a backgroundtask. Try converting it into a foreground task, to see if that resolves the problem. Is it gives you an error a SU53 might give a lead.

Regards Mikkel

[former_member184067]

hi Mikkel,

many thanks for the answer, but perhaps you could guide me about SWU3. sory if this disturbing you, i'm newbie in sap.

what configure RFC destination for ?

in your last reply, you mention to try the background task to foreground task. how can i do that ?

please advice.

[Former Member]

Hi Eddhie,

could be authorization of your background user. Tjek that WF-batch has SAP_ALL and SAP_NEW. Also tjeck that WF RFA is correctly configured in SWU3 -> Maintain Runtime Enviroment -> Configure RFC Destination.

Kind Regards

Mikkel

[former_member184067]

Hi Mikkel,

the user WF-batch already has SAP_ALL and SAP_NEW.

about WF RFA, what is that ?

i checked in SWU3 -> Maintain Runtime Environment -> Configure RFC Destination its already checked ( v ).

but the problem still happenning, is there any other clue ?

[Former Member]

Hi Eddhie,

Just a thought.. Check whether workflow is setting a status which is not allowed.

i.e. In CRM, for setting a particular status manually, a certain prior status is required.

To check it manually, try setting the status manually whatever status worklfow is trying to set .( Ensure that previous status is same in manual as well as worklfow execution case!)

Regds,

Akshay

[former_member184067]

hi Akshay,

many thanks for your answer, i post a reply for your reply but i think it's not posted yet and i've shut down my computer =p.

i have tried to update the status manually and it's work.

any other clue ?

please advice